This pri­vacy policy sets out how Big Lamp Inns Ltd uses and pro­tects any inform­a­tion that you give Big Lamp Inns Ltd when you use this web­site.

Big Lamp Inns Ltd is com­mit­ted to ensur­ing that your pri­vacy is pro­tec­ted. Should we ask you to provide cer­tain inform­a­tion by which you can be iden­ti­fied when using this web­site, then you can be assured that it will only be used in accord­ance with this pri­vacy state­ment.

Big Lamp Inns Ltd may change this policy from time to time by updat­ing this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effect­ive from 14/09/2013.


We use Seekom’s iBex plat­form in order to man­age accom­mod­a­tion reser­va­tions, and your per­son­al data in a secure way. Seekom is a tech­no­logy ser­vice to help us man­age our busi­ness and is com­mit­ted to improv­ing the user exper­i­ence for our cus­tom­ers (yes that’s you!). iBex stores your per­son­al data which may include name, email address, home address, phone num­ber and reser­va­tion details. For fur­ther details, please see Seekom’s pri­vacy policy.

Addi­tion­ally iBex util­ises Hot­jar in order to bet­ter under­stand our online users’ needs and to optim­ize this ser­vice and exper­i­ence. Hot­jar uses cook­ies and oth­er tech­no­lo­gies to col­lect data on our online vis­it­ors beha­vi­or. This may include device type, screen size IP address (cap­tured and stored only in anonym­ized form) , browser inform­a­tion, geo­graph­ic loc­a­tion (coun­try only), pre­ferred lan­guage used to dis­play our web­site).

Hot­jar stores this inform­a­tion in a pseud­onym­ized user pro­file. Neither Seekom, Hot­jar, nor we will ever use this inform­a­tion to identi­fy indi­vidu­al users or to match it with fur­ther data on an indi­vidu­al user. For fur­ther details, please see Hotjar’s pri­vacy policy.

You can opt-out of the cre­ation of a user pro­file, stor­ing of data about your usage of our site and Hotjar’s use of track­ing cook­ies on oth­er web­sites by fol­low­ing this opt-out link.

What we collect

We may col­lect the fol­low­ing inform­a­tion:

  • name and job title
  • con­tact inform­a­tion includ­ing email address
  • demo­graph­ic inform­a­tion such as post­code, pref­er­ences and interests
  • oth­er inform­a­tion rel­ev­ant to cus­tom­er sur­veys and/or offers
  • What we do with the inform­a­tion we gath­er

We require this inform­a­tion to under­stand your needs and provide you with a bet­ter ser­vice, and in par­tic­u­lar for the fol­low­ing reas­ons:

  • Intern­al record keep­ing.
  • We may use the inform­a­tion to improve our products and ser­vices.
  • We may peri­od­ic­ally send pro­mo­tion­al emails about new products, spe­cial offers or oth­er inform­a­tion which we think you may find inter­est­ing using the email address which you have provided.
  • From time to time, we may also use your inform­a­tion to con­tact you for mar­ket research pur­poses. We may con­tact you by email, phone, fax or mail. We may use the inform­a­tion to cus­tom­ise the web­site accord­ing to your interests.


We are com­mit­ted to ensur­ing that your inform­a­tion is secure. In order to pre­vent unau­thor­ised access or dis­clos­ure, we have put in place suit­able phys­ic­al, elec­tron­ic and mana­geri­al pro­ced­ures to safe­guard and secure the inform­a­tion we col­lect online.

How we use cookies

A cook­ie is a small file which asks per­mis­sion to be placed on your com­puter­’s hard drive. Once you agree, the file is added and the cook­ie helps ana­lyse web traffic or lets you know when you vis­it a par­tic­u­lar site.

Cook­ies allow web applic­a­tions to respond to you as an indi­vidu­al. The web applic­a­tion can tail­or its oper­a­tions to your needs, likes and dis­likes by gath­er­ing and remem­ber­ing inform­a­tion about your pref­er­ences.

We use traffic log cook­ies to identi­fy which pages are being used. This helps us ana­lyse data about web page traffic and improve our web­site in order to tail­or it to cus­tom­er needs. We only use this inform­a­tion for stat­ist­ic­al ana­lys­is pur­poses and then the data is removed from the sys­tem.

Over­all, cook­ies help us provide you with a bet­ter web­site, by enabling us to mon­it­or which pages you find use­ful and which you do not. A cook­ie in no way gives us access to your com­puter or any inform­a­tion about you, oth­er than the data you choose to share with us.

You can choose to accept or decline cook­ies. Most web browsers auto­mat­ic­ally accept cook­ies, but you can usu­ally modi­fy your browser set­ting to decline cook­ies if you prefer. This may pre­vent you from tak­ing full advant­age of the web­site.



Links to other websites

Our web­site may con­tain links to oth­er web­sites of interest. How­ever, once you have used these links to leave our site, you should note that we do not have any con­trol over that oth­er web­site. There­fore, we can­not be respons­ible for the pro­tec­tion and pri­vacy of any inform­a­tion which you provide whilst vis­it­ing such sites and such sites are not gov­erned by this pri­vacy state­ment. You should exer­cise cau­tion and look at the pri­vacy state­ment applic­able to the web­site in ques­tion.

Controlling your personal information

You may choose to restrict the col­lec­tion or use of your per­son­al inform­a­tion in the fol­low­ing ways:

  • whenev­er you are asked to fill in a form on the web­site, look for the box that you can click to indic­ate that you do not want the inform­a­tion to be used by any­body for dir­ect mar­ket­ing pur­poses
  • if you have pre­vi­ously agreed to us using your per­son­al inform­a­tion for dir­ect mar­ket­ing pur­poses, you may change your mind at any time by writ­ing to or email­ing us using the form found here.

We will not sell, dis­trib­ute or lease your per­son­al inform­a­tion to third parties unless we have your per­mis­sion or are required by law to do so. We may use your per­son­al inform­a­tion to send you pro­mo­tion­al inform­a­tion about third parties which we think you may find inter­est­ing if you tell us that you wish this to hap­pen.

You may request details of per­son­al inform­a­tion which we hold about you under the Data Pro­tec­tion Act 1998. A small fee will be pay­able. If you would like a copy of the inform­a­tion held on you please write to:

Grange Rd
New­castle upon Tyne
Tyne and Wear
NE15 8NL

If you believe that any inform­a­tion we are hold­ing on you is incor­rect or incom­plete, please write to or email us as soon as pos­sible, at the above address. We will promptly cor­rect any inform­a­tion found to be incor­rect.